Refund policy

Cancellation, Refunds, Returns & Warranty Policy

Effective Date: [Insert Date]

This Cancellation, Refunds, Returns & Warranty Policy ("Policy") governs all purchases made through this website. By placing an order, you acknowledge that you have read, understood and agreed to be bound by this Policy.

1. Order Cancellation

Once an order has been confirmed and payment has been successfully processed, it shall be deemed accepted by the customer.

Orders may only be cancelled before they have been processed for packing or shipment. Once processing or shipment has commenced, cancellation requests shall not be accepted.

The Company reserves the absolute right to refuse any cancellation request after an order has entered processing.

2. No Return for Change of Mind

Except where required by applicable law, all sales are final.

Products purchased from this website are not returnable or exchangeable for reasons including, but not limited to:

  • Change of mind;

  • Incorrect purchase;

  • Customer preference;

  • Better pricing found elsewhere;

  • No longer required;

  • Incompatibility with customer-owned equipment unless expressly guaranteed by the Company.

3. Refund Policy

Except as otherwise required under applicable Malaysian law, all products sold are strictly non-refundable.

Refund requests shall not be entertained for:

  • Change of mind;

  • Incorrect selection or ordering by the customer;

  • Products that have been opened, installed, activated or used;

  • Products that have been damaged after delivery;

  • Delays caused by courier services beyond our reasonable control;

  • Any circumstance not covered under the applicable warranty.

Nothing in this Policy limits any mandatory consumer rights that cannot legally be excluded under Malaysian law.

4. Warranty Coverage

Products are covered only by the warranty period expressly stated on the relevant product page.

Unless otherwise specified, the warranty covers manufacturing defects in materials or workmanship occurring during normal and intended use.

The Company reserves the sole and absolute discretion to determine whether a reported defect is covered under warranty.

Where a warranty claim is approved, the Company may, at its sole option:

  • repair the product;

  • replace the product with a new or refurbished unit of equivalent specifications; or

  • provide any other remedy required under applicable law.

Replacement shall not extend or renew the original warranty period.

5. Warranty Claim Requirements

Customers must provide all of the following:

  • Validated e-Invoice;

  • Original Invoice or Official Receipt;

  • Order Number;

  • Detailed description of the alleged defect;

  • Supporting photographs or videos where requested.

Failure to provide satisfactory proof of purchase may result in rejection of the warranty claim.

The Company reserves the right to reject any claim where purchase documentation cannot be verified.

6. Product Inspection

Every returned product shall undergo technical inspection before any warranty claim is approved.

Submission of a product for inspection does not constitute acceptance of the warranty claim.

Inspection results made by the Company's technical personnel shall be final regarding whether the reported issue falls within warranty coverage, subject to any rights the customer has under applicable law.

7. Warranty Exclusions

The warranty does not cover defects, failures or damage arising from, including but not limited to:

Physical Damage

  • Cosmetic or aesthetic damage;

  • Scratches, dents, cracks or broken parts;

  • Water, liquid, moisture or corrosion damage;

  • Burn marks or electrical damage.

Customer-Caused Damage

  • Accidental damage;

  • Intentional damage;

  • Abuse or misuse;

  • Negligence;

  • Improper handling;

  • Improper storage;

  • Transportation damage after delivery.

Improper Installation or Operation

Failure to comply with manufacturer recommendations relating to:

  • installation;

  • configuration;

  • operation;

  • maintenance;

  • servicing;

  • inspection;

  • cleaning;

  • lubrication;

  • calibration;

  • external adjustments.

Third-Party Equipment

Any malfunction caused wholly or partly by:

  • non-OEM accessories;

  • incompatible hardware;

  • third-party software;

  • modified firmware;

  • unauthorized components.

Unauthorized Modification

  • Product alteration;

  • Tampering;

  • Disassembly;

  • Repair by unauthorized persons;

  • Removal or alteration of warranty labels or serial numbers.

Normal Wear and Tear

Including but not limited to:

  • cosmetic deterioration;

  • fading;

  • discoloration;

  • consumable components;

  • expected performance degradation through ordinary use.

External Causes

Damage caused by:

  • power surges;

  • lightning;

  • fire;

  • flooding;

  • insects or animals;

  • natural disasters;

  • environmental conditions;

  • acts beyond the Company's reasonable control.

8. Customer Responsibilities

Customers are responsible for:

  • backing up all data before returning any electronic product;

  • removing passwords, security locks and accounts where applicable;

  • securely packaging returned products;

  • ensuring returned products are complete with all supplied accessories where requested.

The Company accepts no responsibility for any loss of software, stored data or personal information.

9. Shipping Costs

Unless otherwise required by applicable law or expressly agreed in writing:

  • Customers shall bear all shipping costs associated with returning products for inspection.

  • The Company shall determine the appropriate method of returning repaired or replacement products.

The Company shall not be liable for products lost or damaged during return shipment arranged by the customer.

10. Limitation of Liability

To the fullest extent permitted by law, the Company's total liability arising from any purchase shall be limited to the purchase price actually paid for the relevant product.

The Company shall not be liable for any indirect, incidental, consequential, punitive or special damages, including but not limited to:

  • loss of profits;

  • loss of revenue;

  • loss of business;

  • loss of opportunity;

  • loss of data;

  • business interruption;

  • loss arising from inability to use the product.

11. Right to Reject Claims

The Company reserves the right to reject any warranty claim where:

  • the product is found to be functioning normally;

  • no manufacturing defect is identified;

  • the defect falls outside warranty coverage;

  • required documentation is incomplete;

  • evidence of misuse, abuse or unauthorized repair is found.

Where no warranty defect is identified, the Company may charge reasonable inspection, diagnostic, repair and return shipping fees before returning the product.

12. Compliance with Malaysian Law

This Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Nothing contained in this Policy shall exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 1999 or any other applicable legislation.

13. Contact Us

For cancellation requests or warranty claims, please contact:

Email: LAB001.official@gmail.com

Please include:

  • Order Number

  • Validated e-Invoice

  • Original Invoice or Receipt

  • Description of the issue

  • Supporting photographs or videos (where applicable)

Our support team will review your submission and provide further instructions if the product is required to be returned for inspection.