Refund policy

LAB3 Return Policy

Cancellation, Refunds and Returns
·       All goods listed in the invoice are considered sold and are neither refundable nor returnable.

·       LAB3 retains the unequivocal and absolute authority to decline any refund, return, or cancellation requests at its sole discretion. LAB3 decisions in these matters are final and binding, with no obligation to provide justification.

Any refunds processed shall be via the original payment method.

One-to-One Exchange Policy
·       Customers are eligible to a One-To-One Exchange up to seven (7) calendar days from the date of purchase as stated in LAB3 official Invoice/Receipt under the conditions below:

·       During inspection of the product, if Customers encounter any defects or damage within LAB3 store premises, Customers must notify LAB3 contemporaneously and can choose to exchange the product or cancel the purchase. If the product has left LAB3 premises, Customers have up to seven (7) calendar days to exchange if there are any defects or damage.

·       Customers can only request for an exchange once; at the outlet the Product was purchased from. The Product must be returned in its original form, which includes but not limited to the original packaging, warranty sheets, manuals, accessories, cables, and plastic coverings. The Sales Invoice/Receipt must also be presented to be eligible.

·       Customers must present their validated e-Invoice copy together with their original Invoice/Receipt to be eligible.

·       Exchange is not eligible for the following circumstances including but not limited to:

·       Physical/Aesthetic damage

·       Accidental/Intentional damage

·       Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a purchased software

·       Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product

Return Contact & details

Please email us at lab3co@gmail.com with your Order Number, Return details and attached purchase invoice.